I usually buy Panasonic phones and domestic video gear (DVD, VCR, TV), so I visited the Panasonic web site today, to look for a headset for my Pansonic office phone. Strangely, they don’t have any on the site. Although if you search for “headset”, a page of search results appears with one being a generic headset, and if you click it, it just does the whole search again.
I did a interwebs search and found dozens of Panasonic headsets available.
So I called Panasonic and spoke to what sounded like 16 year old boy in support:
RBF: I’m looking for a headset for my office phone, model xyz.
Panasonic support: I’m sorry, that phone doesn’t support a headset.
RBF: Hmm… then why is there a headset jack on the side, with a picture of a headset, complete with microphone?
Panasonic support: I don’t know sir, but my documentation here says that it doesn’t support a headset.
RBF: What, the phone doesn’t actually support a headset, or you don’t make a headset for it?
Panasonic support: It doesn’t support a headset, so you could try a third party one, but I wouldn’t recommend it.
So I called Simply Headsets, who not only had a Panasonic headset for the phone, but a bunch of other providers of professional headsets for it as well. I bought a Plantronics noise cancelling one. (I always buy Plantronic headsets for the computer, and Sennheiser headphones for my pro audio work)
You can buy Panasonic, just don’t expect support to know what they’re talking about.