RSS feedI recently moved house, and while in the old days my dial up Internet connection would simply move with me and be operational the same day, moving ADSL took Telstra 12 days. Same number, same exchange, my ISP and Telstra had two weeks warning, but still 12 days off the air, not including the time between disassembling my network and the actual line move. Then when it does finally get connected, nobody bothers to call and let me know, neither Telstra nor my ISP. I’m left to discover it myself when I accidentally restart my gateway (mental note to self: gotta move that power board out of harms way).
Technology is supposed to make our lives easier, less complex, more fun and in many cases cheaper. Telstra, my ISP and the nature of ADSL provided none of these. Sure, once the connection is back up it sure beats dial up, but why should I go through the pain and suffering to get there?
Good technology just works. I shouldn’t need a shell prompt, a complex install procedure or a non-typical user interface. And I shouldn’t have to wait 12 days just to move it to another location.
(Originally posted to Synop weblog)